Skip to main content
Washington Resident Portal Challenge logotype


Inviting visionaries to submit proposals to develop a roadmap which defines the vision and direction for an unprecedented resident experience in Washington state.

The state of Washington with Washington Technology Solutions (WaTech) as the lead agency, is committed to a connected government vision to transform how the public engages with their government. This vision includes a resident portal which will provide frictionless, equitable access to state services.   


The Washington Resident Portal Challenge invites eligible individuals, teams, and organizations to submit applications for the development of a roadmap that will provide a detailed blueprint for the procurement and development of the resident portal; platform, functionality, data, architecture, cost and agency digital service integration recommendations. The roadmap will enable the state, in a follow-up phase, to procure a platform and develop the portal foundation and the initial set of service integrations. Review Guidelines & Resources for the components of the roadmap, as well as the core principles of the resident portal.  


WaTech will award up to $550,000 to develop the resident portal roadmap. The winner will work with the state of Washington team to develop the roadmap and utilize information from other work streams including a statewide resident survey, peer reviews, user personas, and functional and non-functional requirements. The contract to develop the roadmap will begin in July of 2024. A draft roadmap will be due by mid-August and a final roadmap completed by September 30, 2024.

Bill Kehoe
WaTech Director and Washington State Chief Information Officer


Strong applications for the Washington Resident Portal Challenge will meet the four criteria outlined in the scoring rubric: 

  • FEASIBLE. Does the participant have the experience, relationships, plans, and knowledge to deliver a roadmap in the required timeframe? Does the approach reflect an understanding of costs, context, and any risks or barriers? 
  • COLLABORATIVE. Does the approach to the roadmap offer ideas, solutions, and customer engagement tactics that are human-centered? Will the roadmap solution have potential to enhance engagement and improve the lives of Washington State residents?  
  • INNOVATIVE. Will the approach to the roadmap encourage innovative solutions to improve the resident experience? Is the approach to the roadmap grounded in bold but achievable outcomes? 
  • INCLUSIVE. Does the participant and the proposed approach prioritize equity and inclusion in developing the roadmap? Does the participant have a track record of creating solutions that consider diverse perspectives? 

Be sure to review the Guidelines & Resources, submission requirements, and scoring criteria to understand how you can submit a competitive application. We look forward to reviewing your innovative idea to enhance the Washington state resident experience.