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Meet the Washington Resident Portal Challenge Winner!
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Alysha Myers
Customer Experience Lead, Washington State Department of Licensing

Alysha Myers leads the Customer Experience team for Washington State Department of Licensing. She’s passionate about looking at our business from a customer perspective, building champions and advocates for customers, and helping Washington State government apply customer experience to the services we provide.

Prior to leading the CX team, Alysha served 20+ years in many roles across business and technology. She most recently served as DOL’s Enterprise Business Alignment Services Administrator, supporting integration of an enterprise program management office into a new division and helping lead a project team to cross the finish line with an award-winning website redesign. She served as a business architect at DOL for 4 years, 8 years as a business or systems analyst at DOL and DES, and has been part of 3 statewide HR system implementation projects. Her certifications include Professional in Human Resources, Prosci Change Management Practitioner, and Certified Diversity Executive, and she holds a bachelor’s degree in Business Administration – Human Resources from Central Washington University.  She’s an Olympia native, third generation public servant, mom of 2 amazing kids, and is usually covered in sawdust and paint from DIY projects.